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I was disappointed recently when I bought a "new" Samsung monitor from PC World. When I got it home I thought it strange that the base had finger prints on it and the power cable was not for the UK, the packaging was upside down in the box. Also the remote already had batteries inserted, nevertheless I connected it up to my computer.

The image was terrible and I wasted many an hour trying to check the configuration, the drivers and connect up another computer to get to the source of the problem, liasing also with Samsung on hte phone. Together we managed to establish that the monitor was not serviceable. I then tried to phone PC World and head office repeatedly to try to find out if they had any others in stock, or how soon they could get one. I was told by more than one of their staff that they couldn't get through and I would have to go to the store. This I did and requested information on stock. When told they couldn't source any other monitor at that time I asked to be kept informed.

Finally I returned the monitor to the store (more petrol and time wasted), for a refund as I had managed to source one elsewhere. Curiously, this new one had sealed batteries, plastic protection on the stand (no fingerprints) and a UK power cable.

The packaging was the right way up in the box too and the monitor works.

I can only conclude from this that PC World considers it fine to sell me as new, not only a used monitor, but one which was faulty, also to waste my time jumping through hoops to establish that fact and obtain a refund and source a new monitor. I'd be interested to know how Samsung views this treatment of their brand.

Finally adding insult, PC World phoned over Christmas to offer me a paltry £5 in compensation for my trouble. I told them not to bother.

Labels: PC World used faulty goods Samsung